Gable Mortgages commitment to you and your customers

Consumer Duty

At Gable Mortgages, we are dedicated to delivering consistently high standards of service and achieving good outcomes for our customers. The Financial Conduct Authority’s (FCA) Consumer Duty introduces enhanced requirements for both lenders and intermediaries, setting clearer and more demanding standards of consumer protection across financial services. This Duty reinforces the obligation on firms such as ours to act in good faith, avoid foreseeable harm, and support customers in pursuing their financial objectives.

As part of our ongoing response to the Consumer Duty, we continuously review our product range, supporting materials, and end-to-end customer journeys. These reviews are intended to promote clarity, reinforce the value of our offerings, and ensure they remain appropriate for our target market. In turn, this enables you to develop a deeper understanding of our products and confidently support your customers in making informed, responsible mortgage decisions.

The FCAs consumer duty rules require that we must: 

For more information on the roles and responsibilities of Gable Mortgages and its intermediary partners in relation to the FCA’s Consumer Duty, please refer to the T&Cs and Intermediary agreement in your Broker Portal

If you have any queries, please get in touch.